Client outreach
Reach clients with SMS campaigns
Stay top of mind with clients who haven't visited lately — SMS campaigns use your business number and respect client tags.
Marketing overview
Marketing tools live under Settings → Marketing (web) or the Marketing section in Settings on mobile.
You can:
- Send SMS campaigns to clients matching specific tags.
- Start from ready-made re-engagement templates.
- Review past campaigns and delivery status.
SMS usage counts against your plan credits — same as reminders and AI SMS.
Send an SMS campaign
- Open Settings → Marketing.
- Tap SMS to tagged clients.
- Choose which client tags to include (e.g. VIP, lapsed clients).
- Write your message — keep it concise and include your business name.
- Preview the recipient count and send.
Tip: Tag customers from their profile or when saving a booking so you can target the right audience later.
Re-engagement templates
Fiyr includes starter templates for common win-back scenarios:
- Lapsed 90 days — clients who haven't booked in 90+ days.
- We miss you — friendly check-in for inactive clients.
- Additional seasonal templates depending on your setup.
From Settings → Marketing, tap a template to open the compose screen with pre-filled text. Edit the message, confirm tags, and send.
Campaign history
Review past campaigns under Settings → Marketing → Campaign history:
- See send date, message preview, and recipient count.
- Check delivery status for each campaign.
- Use history to avoid duplicate sends and track what messaging worked.
Still need help?
Email support@fiyr.io or use the contact form — we typically reply within one business day.