Set up May to answer calls and SMS 24/7

Requirements

The AI receptionist is available on paid plans with usage credits. You need:

• An active Pro (or higher) subscription.
• A business phone number selected in Fiyr.
• Services and staff schedules configured so May knows your availability.

Initial setup

1. Open Settings → AI Receptionist and Phone Numbers.
2. Select or purchase a business phone number.
3. Choose May's personality and voice settings.
4. Activate the agent — calls to your number are answered by May.

Knowledge base

Train May with your business information under Knowledge Base in the AI receptionist dashboard:

• Business hours and holiday closures.
• Services, prices, and durations.
• FAQs — parking, cancellation policy, first-visit instructions.
• Staff names and specialties.

The more accurate your knowledge base, the better May handles calls and SMS.

Redirect rules

Set Redirect Rules to forward calls to a human when:

• The caller asks for a specific person.
• May cannot answer a question.
• After hours, if you prefer voicemail or a live answering service.

Call and SMS history

Review all AI interactions from the AI receptionist dashboard:

• Conversations — voice call transcripts and outcomes.
• SMS conversations — text message threads with customers.
• See which calls resulted in bookings vs. general inquiries.

Usage and credits

AI usage is billed from your credit balance:

• SMS — $0.05 per message.
• AI voice — $0.25 per minute.

Paid plans include monthly credits. Buy refills under Settings → Subscription when running low.